Rebees

1. Introduction

Rebees Management Company ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and interact with our Community Managers through phone and text communications.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site or services.

2.Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, phone number, email address, mailing address
• Communication Data: Messages, calls, and voicemails exchanged through our Community Managers via phone and text
• Property Information: Details about your lease, unit number, rental history
• Request Information: Maintenance requests, lease inquiries, account details

2.2 Information Collected Automatically

• Website Usage: Pages visited, time spent on site, links clicked, browser type, IP address
• Cookies: We use cookies and similar tracking technologies to enhance your experience
• Device Information: Device type, operating system, unique identifiers

2.3 Communication Platform Data

We use RingCentral as our communication platform. When you communicate with our Community Managers via phone or text, RingCentral may collect and process:

• Call duration and timing
• Text message content and metadata
• Phone numbers and communication history
• Call recordings (if applicable and legally required)

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Responding to your inquiries, processing requests, and managing your account
• Communication: Contacting you regarding your lease, maintenance, payments, or policy updates
• Legal Compliance: Meeting legal obligations, resolving disputes, enforcing agreements
• Service Improvement: Understanding user needs and improving our website and services
• Security: Detecting fraud, preventing unauthorized access, protecting against malicious activity
• Marketing: Sending service updates and communications (with your consent where required)

4. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: Third-party vendors like RingCentral who process information on our behalf
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, or sale of assets
• Your Consent: With your explicit permission for specific uses

4A. Mobile Opt-In Data and Text Communications

Your mobile phone number and text message communications collected through our SMS opt-in program are NOT shared with third-party companies. Specifically:

• Phone numbers provided to opt into text messages will not be sold, rented, or shared with any third-party companies or marketers
• Text message content and communication history will not be shared with third parties, except where necessary to operate our communication platform (RingCentral, our service provider) or as required by law
• Your mobile data is used exclusively for property management communications and services you have requested from Rebees Management Company
• We will never use your mobile information for third-party marketing or promotional purposes without your explicit written consent

5. RingCentral and Third-Party Services

Our use of RingCentral for phone and text communications means:

• RingCentral processes your communication data according to their privacy practices
• Your calls and messages may be stored on RingCentral's secure servers
• We may access message history and communication logs for service purposes
• RingCentral's privacy policy governs their data practices: www.ringcentral.com/legal/privacy.html

You acknowledge that communications through RingCentral are subject to RingCentral's terms and privacy practices in addition to this policy.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Track website usage patterns
• Improve user experience
• Analyze site performance

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication requirements
• Regular security assessments
• Employee confidentiality agreements

However, no security system is impenetrable. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information:

• Account Data: For the duration of your tenancy plus any legally required retention period
• Communication Records: In accordance with legal requirements and business needs
• Website Usage Data: Typically for 12-24 months
• Backup Data: May be retained longer for disaster recovery purposes

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Access: Request what information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@rebees.com with "Privacy Request" in the subject line.

10. Communications Preferences

You can manage how we contact you:

• Text Messages: Reply STOP to opt out of non-essential text communications
• Email: Click "Unsubscribe" in email communications
• Calls: Request to be added to our do-not-call list (excluding account-related calls)

Essential communications regarding your lease, payments, or maintenance will continue per your lease agreement.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information and terminate the minor's account.

12. California Residents (CCPA Notice)

California residents have additional rights under the California Consumer Privacy Act. You have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of personal information
• Opt-out of the selling or sharing of personal information
• Non-discrimination for exercising your rights

Rebees does not sell personal information. To exercise CCPA rights, contact privacy@rebees.com.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date." Your continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Us

For privacy questions or concerns, contact:

Rebees Management Company

Email: inquiries@rebees.com

Last Updated: September 11, 2026