Rebees

1. Introduction

Rebees Management Company ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and interact with our Community Managers through phone and text communications. We comply with all applicable federal, state, and local privacy laws, including those specific to Texas property management.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site or services.

2.Information We Collect

2.1 Information You Provide Directly

Contact Information: Name, phone number, email address, mailing address

Communication Data: Messages, calls, and voicemails exchanged through our Community Managers via phone and text

Property Information: Details about your lease, unit number, rental history

Request Information: Maintenance requests, lease inquiries, account details

2.2 Information Collected Automatically

Website Usage: Pages visited, time spent on site, links clicked, browser type, IP address

Cookies: We use cookies and similar tracking technologies to enhance your experience

Device Information: Device type, operating system, unique identifiers

2.3 Communication Platform Data

We use RingCentral as our communication platform. When you communicate with our Community Managers via phone or text, RingCentral may collect and process:

Call duration and timing

Text message content and metadata

Phone numbers and communication history

Call and message recordings (as described in Section 4.3)

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: Responding to your inquiries, processing requests, and managing your account

Communication: Contacting you regarding your lease, maintenance, payments, or policy updates

Legal Compliance: Meeting legal obligations, resolving disputes, enforcing agreements

Service Improvement: Understanding user needs and improving our website and services

Security: Detecting fraud, preventing unauthorized access, protecting against malicious activity

Marketing: Sending service updates and communications (with your consent where required)

4. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

Service Providers: Third-party vendors like RingCentral who process information on our behalf

Legal Requirements: When required by law, court order, or government request

Business Transfers: In the event of merger, acquisition, or sale of assets

Your Consent: With your explicit permission for specific uses

5. RingCentral and Third-Party Services

Our use of RingCentral for phone and text communications means:

RingCentral processes your communication data according to their privacy practices

Your calls and messages may be stored on RingCentral's secure servers

We may access message history and communication logs for service purposes.

Rebees Management Company and RingCentral have entered into a Data Processing Agreement that governs how RingCentral handles your personal information as a data processor. This agreement ensures compliance with applicable data protection laws and includes appropriate security safeguards.

RingCentral's privacy policy governs their data practices:
www.ringcentral.com/legal/privacy.html

You acknowledge that communications through RingCentral are subject to RingCentral's terms and privacy practices in addition to this policy.

5A. Telephone Consumer Protection Act (TCPA) Compliance

Rebees Management Company uses automated telephone technology (SMS/text messaging) to communicate with tenants and residents. Important disclosures:

Consent to Text: By providing your phone number and agreeing to these terms, you consent to receive text messages from Rebees Management Company via RingCentral. This includes service-related messages such as lease information, maintenance updates, rent reminders, and property announcements.

Automated Messages: Text communications may be sent using automated dialing technology. Standard message and data rates apply.

Frequency: You may receive text messages at varying frequencies depending on your account activity and service needs.

Opt-Out: You may opt out of non-essential text communications by replying STOP to any message. Essential lease-related communications (rent notices, maintenance emergencies, lease violations) will continue unless your lease agreement is terminated. Opting out of non-essential messages will not affect your access to property services.

Disputes: For text message disputes or questions, contact us at inquiries@rebees.com or the phone number on your lease documents.

6. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences

Track website usage patterns

Improve user experience

Analyze site performance

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your information,

including:

Secure data transmission (SSL/TLS encryption)

Access controls and authentication requirements

Regular security assessments

Employee confidentiality agreements

Encrypted storage of sensitive information

However, no security system is impenetrable. We cannot guarantee absolute security of your information.

7A. Data Breach Notification

In the event of a confirmed data breach involving your personal information, Rebees Management Company will notify you promptly by email or phone at the contact information you provided. Notifications will include: (1) the date and nature of the breach; (2) the types of information affected; (3) steps you should take to protect yourself; and (4) our contact information for questions. We will also comply with all applicable state and federal breach notification requirements. If RingCentral experiences a breach affecting your communications data, we will notify you as required by law and RingCentral's terms.

8. Data Retention

We retain your personal information as follows:

Account Data: For the duration of your tenancy plus any period required by Texas Property Code and applicable law (typically 3-7 years for lease records and maintenance history).

Communication Records: In accordance with legal requirements and business needs. Call recordings and text message logs are retained consistent with RingCentral's retention policies and Texas legal requirements for landlord-tenant communications (typically 2-3 years).

Website Usage Data: Typically for 12-24 months.

Backup Data: May be retained longer for disaster recovery purposes.
You may request deletion of your personal information at any time, subject to legal retention requirements.

9. Your Privacy Rights

Depending on your location, you may have rights to:

Access: Request what information we hold about you

Correction: Request correction of inaccurate information

Deletion: Request deletion of your information (subject to legal obligations)

Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at inquiries@rebees.com with "Privacy Request" in the subject line. We will respond within 30 days.

10. Communications Preferences

You can manage how we contact you:

Text Messages: Reply STOP to opt out of non-essential text communications

Email: Click "Unsubscribe" in email communications

Calls: Request to be added to our do-not-call list (excluding account-related calls)

Essential communications regarding your lease, payments, or maintenance will continue per your lease agreement.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information and terminate the minor's account.

12. California Residents (CCPA Notice)

California residents have additional rights under the California Consumer Privacy Act. You have the right to:

Know what personal information is collected, used, shared, or sold

Request deletion of personal information

Opt-out of the selling or sharing of personal information

Non-discrimination for exercising your rights

Rebees does not sell personal information. To exercise CCPA rights, contact inquiries@rebees.com.

13. Texas Property Code Compliance

Rebees Management Company complies with applicable sections of the Texas Property Code governing landlord-tenant relationships, including but not limited to:

Texas Property Code § 92.008 - Duty to repair and maintain property and your right to request repairs and maintain records

Texas Property Code § 92.009 - Information provided by landlord regarding landlord's duty to mitigate damages

Texas Property Code § 92.010 - Landlord's duty to provide information regarding security deposits

This Privacy Policy applies to all communications related to these statutory obligations. Your personal information used in connection with repair requests, lease disputes, and security deposit matters is handled with appropriate care and retention as required by law.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date." Your continued use of our services after updates constitutes acceptance of the revised policy.

16. Contact Us

For privacy questions or concerns, contact:

Rebees Management Company

Email: inquiries@rebees.com

Last Updated: August 13, 2026