Rebees

1. Acceptance of Terms

By accessing and using the Rebees Management Company website and communicating with our Community Managers, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use our website or services.

2. Definitions

"Company," "we," "us," "our": Rebees Management Company and its affiliates

"User," "you," "your": Any individual accessing our website or communicating with our Community Managers

"Services": Property management services, tenant communication, website access, and related offerings

"Community Manager": Our authorized representatives who communicate with tenants via phone and text

"Platform": Our website, RingCentral communications system, and related tools

3. User Account Responsibilities

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials

You agree not to share your login information with unauthorized parties

You are liable for all activities that occur under your account

Notify us immediately of any unauthorized access or suspected security breaches

3.2 Accurate Information

You agree to provide truthful, accurate, and complete information

You are responsible for updating your information if it changes

Deliberately providing false information may result in account suspension or termination

3.3 Account Usage

Your account is for personal use only (for tenants) or authorized business use (for Company agents)

You may not use your account for commercial purposes without authorization

You may not transfer your account to another person without written consent

3.4 Password Protection

Create a strong password and change it regularly

Do not use easily guessed passwords or share passwords with others

The Company is not responsible for unauthorized access due to weak password practices

4. Communication Guidelines

4.1 Professional Conduct

All communications between users and our Community Managers shall maintain professional standards:

Respectful Interaction: Communicate respectfully and courteously

No Harassment: Do not harass, threaten, or use abusive language toward Community Managers or other users

Timely Responses: We aim to respond to inquiries within 24-48 business hours

Business Hours: Expect responses during regular business hours; emergencies may have different procedures

4.2 Communication Methods

Preferred communication is through official channels: phone, text, or website messaging

Emergency situations may require 911 or emergency services

We are not responsible for messages sent to personal numbers or unofficial channels

4.3 Record Keeping and Consent

Conversations may be recorded, transcribed, and retained for quality assurance, training, dispute resolution, and legal compliance purposes.

Call and message history is retained in accordance with Texas law and RingCentral's retention policies. You have the right to request your communication records as described in our Privacy Policy.

Recording Notice: Texas is a "one-party consent" state, which means Rebees Management Company may record calls where one party (Rebees or its representatives) participates in the call. You will be notified of any recording via the initial IVR message. Text messages are automatically logged by RingCentral. By communicating with us, you consent to recording and retention of communications as described in our Privacy Policy and RingCentral's terms.

Recorded communications may be used to: (1) verify account and transaction details; (2) provide training and quality assurance; (3) monitor regulatory compliance; (4) resolve disputes or complaints; and (5) protect Rebees from fraud or liability.

4.4 Appropriate Communications

Do not use our communication channels for:

Sharing confidential information unrelated to your lease or account

Transmitting illegal content, hate speech, or discriminatory language

Sending spam, advertisements, or unsolicited promotional material

Threatening, abusive, or harassing content

4.5 Lease-Related Communications

Communications regarding lease terms, rent, maintenance, and policy should be directed to Community Managers

Legal matters should be handled through appropriate legal channels

Maintenance emergencies may require immediate phone contact rather than text

4.6 Documentation

Keep records of important communications

For critical matters, request written confirmation via email

Disputes should be documented with dates, times, and substance of communications

4.7 Fair Housing and Anti-Discrimination

Rebees Management Company is committed to fair and non-discriminatory housing practices in compliance with the Fair Housing Act, the Texas Fair Housing Act, and all applicable local ordinances.

You agree that all communications and interactions with Community Managers will be conducted without discrimination based on race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity, or any other protected characteristic.

Our communication platform is not intended to chill, discourage, or retaliate against legitimate tenant communications regarding: (1) requests for repairs or maintenance under Texas Property Code § 92.008; (2) complaints about habitability; (3) complaints to government agencies; or (4) good-faith assertions of tenant rights.

Retaliatory communications or actions are prohibited. If you believe you have experienced housing discrimination or retaliation, you may file a complaint with the U.S. Department of Housing and Urban Development (HUD) at www.hud.gov or by calling 1-800-669-9777.

5. Acceptable Use Policy

5.1 Prohibited Activities

Users agree NOT to:

Violate any local, state, or federal laws or regulations

Infringe on intellectual property rights (copyrights, trademarks, patents)

Transmit viruses, malware, or code intended to damage systems

Attempt to gain unauthorized access to our systems or networks

Impersonate another person or entity

Engage in phishing, spoofing, or fraudulent activity

Post or transmit obscene, offensive, or defamatory content

Interfere with or disrupt the normal functioning of our services

Collect or track personal information about others without consent

5.2 Website Usage

You agree to use our website only for lawful purposes

You agree not to use automated tools (bots, scrapers) to access our website

You agree not to reverse-engineer, decompile, or attempt to discover source code

You agree not to bypass security measures or access unauthorized areas

5.3 Intellectual Property

All content on our website (text, images, logos, code) is owned by the Company or licensed to us

You may not reproduce, modify, or distribute content without written permission

You retain rights to content you create and upload (subject to our Terms)

5.4 Violations and Enforcement

We reserve the right to:

Investigate alleged violations of these Terms

Suspend or terminate accounts that violate this policy

Report illegal activity to law enforcement

Pursue legal action for damages resulting from violations

Modify or discontinue services with reasonable notice

6. Limitation of Liability

6.1 "As-Is" Disclaimer

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. The Company disclaims:

Any warranty of merchantability or fitness for a particular purpose

Any warranty that services will be uninterrupted or error-free

Any warranty regarding the accuracy or reliability of information

6.2 Liability Caps

To the maximum extent permitted by law, the Company shall not be liable for:

Indirect, incidental, or consequential damages

Loss of profits, revenue, or data

Any damages exceeding the total fees paid in the past 12 months

Damages resulting from third-party services (including RingCentral)

6.3 Third-Party Services

The Company uses RingCentral and other third-party service providers

We are not responsible for their operations, security practices, or performance

Your use of third-party services is governed by their terms and policies

The Company is not liable for third-party service interruptions or failures

6.4 No Liability for User Conduct

The Company is not liable for:

Content or conduct of other users

Misuse of your account by others

Actions or omissions of Community Managers (except gross negligence)

Loss or damage to property

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, or expenses (including attorney fees) arising from:

Your violation of these Terms & Conditions

Your violation of any applicable law

Your use of the website or services

Your infringement of third-party intellectual property rights

Your communications or conduct with Community Managers

8. Modifications to Terms

We may modify these Terms & Conditions at any time. Material changes will be posted with an updated "Effective Date." Your continued use of our services after changes constitutes acceptance of the modified terms. You are responsible for reviewing updates.

9. Termination of Services

9.1 User-Initiated Termination

You may terminate your use of our services at any time by notifying the Company in writing.

9.2 Company-Initiated Termination

We may terminate or suspend your access for:

Violation of these Terms & Conditions

Violation of applicable law

Non-payment of fees

Inactivity for extended periods

At our sole discretion with reasonable notice (except for violations)

9.3 Effects of Termination

Your access to the website and services will cease

You remain liable for any outstanding obligations

Provisions that survive termination include Limitation of Liability, Indemnification, and Dispute Resolution

10. Dispute Resolution

10.1 Informal Resolution

Before pursuing formal proceedings, you agree to attempt resolution through good-faith negotiation with the Company. Any dispute regarding your lease, charges, maintenance requests, or service issues should first be addressed in writing to the Community Manager for your property. You must allow 15 business days for response and good-faith resolution efforts before escalating to formal proceedings.

10.2 Alternative Dispute Resolution

For disputes that cannot be resolved through informal negotiation, either party may initiate mediation as a non-binding alternative to litigation. Mediation shall be conducted by a mutually agreed-upon mediator in Harris County, Texas (or the county where the property is located). Each party shall bear its own costs, with mediation fees split equally. Mediation must be pursued before filing suit.

10.3 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to conflicts of law principles. The Texas Property Code and all applicable Texas and federal laws shall govern the interpretation of these terms as they apply to residential leasing relationships.

10.4 Venue

You agree that any legal action or proceeding shall be brought exclusively in the state and federal courts located in Harris County, Texas, and you consent to the jurisdiction of such courts. However, if the property is located in Dallas, proceedings may be brought in Dallas County courts.

10.5 Attorneys' Fees

In the event of legal action, the prevailing party may recover reasonable attorneys' fees and court costs.

10.6 Limitation on Legal Claims

Any legal claim arising from or relating to these Terms & Conditions or your use of the website or services must be initiated within one (1) year from the date the cause of action arises. Claims initiated after this period are permanently barred.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be severed, and the remaining provisions shall continue in effect.

12. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other agreements we reference, constitute the entire agreement between you and the Company regarding your use of our website and services.

13. Contact Information

For questions or concerns regarding these Terms & Conditions, contact:

Rebees Management Company

Email: inquiries@rebees.com

Last Updated: August 13, 2026